Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

Only defective, damaged or wrong items delivered will be exchanged, provided that such a claim must be filed with us within 7 days from the date you receive your shipment. Items returned to us must be in their original conditions (i.e. unaltered  and undamaged). Also, all tags and packaging must be attached and included. We recommend that you return these items to us by an insured mail to avoid any possible incident of missing or being lost.

IMPORTANT: A copy of the original shipping invoice must be included in the package to be returned.

A restocking fee of 10% of your original order amount will be charged to your account for any refused or neglected packages except for defected/wrong items shipped. Further purchases might be banned until the restocking fee is fully paid.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elsamad.com and send your item to: No. 8 Unity Road, Kantin Kwari Market, Kano, Nigeria..

Shipping returns

To return your product, you should mail your product to No. 8 Unity Road, Kantin Kwari Market, Kano, Nigeria.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Customer Care: (+234) 909 8888 841 or info@elsamad.com for questions related to refunds and returns.